Service-Con-201
Salesforce Certified Service Cloud Consultant practice test
384 Salesforce Service-Con-201 practice questions with explanations, in study, timed and flashcard modes. 12 samples are free.
Full access
$99
- All 384 questions with explanations
- Study, timed and flashcard modes
- Progress saved, resume any time
- Questions
- 384
- Free samples
- 12
- Versions
- 2
- Updated
- Mar 2026
Exam simulator
Practice Service-Con-201 in the simulator.
Study, timed and flashcard modes. Answers and explanations as you go, and your progress saves.
At a glance
Service-Con-201, by the numbers.
Official specifications published by Salesforce.
- Duration
- 105 min
- Questions
- 60
- Passing score
- 78% (English); 67% (Japanese)
- Exam fee
- $200
- In the bank
- v1 (160), Service Cloud Consultant (224)
Exam guide
Everything about Service-Con-201.
Service-Con-201 · Salesforce · Summer '25
Exam information
Official specifications published by Salesforce, plus what is in our question bank.
- Duration
- 105 min
- Questions
- 60
- Passing score
- 78% (English); 67% (Japanese)
- Level
- Consultant
- Question types
- Multiple Choice, Multiple Select
What Service-Con-201 covers
8 weighted domains. Open a domain for its topics, and a topic for its objectives. Practice questions are tagged to these.
How do I earn this certification?
Passing Service-Con-201 earns the Salesforce Certified Service Cloud Consultant in the Service Cloud / Consultant track.
How to study for this exam?
Use the Service-Con-201 practice test alongside the official material below.
- Administer and Maintain Service Cloud (ADX261)Instructor-Led (Virtual or In-Person) · Paid
Official Salesforce instructor-led course covering Service Cloud administration and maintenance. Recommended preparation for the certification exam.
- Administer Intelligent Service Cloud Solutions (ADX361)Instructor-Led (Virtual or In-Person) · Paid
Advanced instructor-led course covering intelligent service cloud solutions including AI-powered features.
- Prepare for Your Service Cloud Consultant Certification Exam (CRT261)Instructor-Led (Virtual or In-Person) · Paid
Certification preparation course specifically designed for the Service Cloud Consultant exam.
The official exam guide containing audience description, exam details, exam outline with domain weightings, and recommended training resources.
- Service Cloud Consultant Study Guide (PDF)study_guide_pdf
Official Salesforce study guide PDF containing exam overview, sample questions, and detailed exam objectives. Note: This is the Winter '19 version; refer to the online exam guide for current content.
- Salesforce Help - Service Clouddocumentation
Official Salesforce Help documentation covering all Service Cloud features, configuration guides, and best practices.
What's changed on this exam?
Status and coverage changes that affect what you should study.
- Current status
- ACTIVE
- Last content update
- Summer '25 Release
Who should take this exam?
Three ways to practise
Study mode
Work through the bank at your own pace with the answer and explanation one tap away. Flag questions, add notes, bookmark the hard ones.
Open in the simulator
Timed mode
A shuffled deck with a countdown that mirrors the real exam. Your score is saved to your attempt history.
Open in the simulator
Flashcards
Question on the front, answer on the back. Good for the last week before the exam.
Open in the simulator
