PEGACPBA25V1 sample questions

Question 1

A multinational financial services institution is launching a new 'Wealth Management' application using Pega Infinity '25. The institution has strict requirements for client data privacy and requires that support agents only access information relevant to the specific client they are currently assisting. The organization plans to use Pega GenAI Knowledge Buddy to assist agents. Which configuration strategy ensures Knowledge Buddy respects these contextual security constraints while providing accurate answers?

Accepted Answer

Implement a Client-Specific Context configuration where Knowledge Buddy is passed the specific Case context (Client ID) during the query, restricting the knowledge retrieval to the relevant client's data partition.

Answer

Configure a global Knowledge Buddy that indexes all client documents and relies on the agent's Pega Access Group to filter the search results at query time.

Answer

Define specific data access policies within the Knowledge Buddy configuration that align with the Row-Level Security defined in the Pega database.

Answer

Use Pega GenAI Autopilot to summarize the client's data into a temporary clipboard page and direct Knowledge Buddy to answer solely from that clipboard page.

Question 2

A Business Architect is initiating a modernization project for a legacy insurance claims system. The team decides to use Pega Blueprint to accelerate the design phase. They have generated a Blueprint that includes Case Types, Data Objects, and Personas. However, during the review, the Lead System Architect identifies that the 'Claims Adjuster' persona needs specific access to an external vehicle database that was not captured in the initial generation. What is the correct workflow to address this in the Blueprint phase before application generation?

Accepted Answer

Modify the Blueprint directly in the Blueprint interface to add the Data Object and associate it with the Case Type, then regenerate the Blueprint preview before importing.

Answer

Generate the application immediately, then use App Studio to add the external data source and map it to the persona.

Answer

Manually edit the XML file exported from Pega Blueprint to include the external database connection string.

Answer

Use Pega GenAI Autopilot in Dev Studio to predict the necessary integration points based on the persona description.

Question 3

During the development of a 'Customer Onboarding' application, a Business Architect wants to use Pega GenAI Autopilot to accelerate the creation of sample data for testing. Which action can Autopilot perform in App Studio to support this requirement?

Accepted Answer

Autopilot can analyze the Data Object structure and generate realistic sample records to populate the local data storage.

Answer

Autopilot can automatically deploy the application to the QA environment and run regression tests.

Answer

Autopilot can connect to the production database and copy anonymized records to the development environment.

Answer

Autopilot can generate a PDF report of all data relationships but cannot create actual data records.

Question 4

A logistics company wants to integrate a Generative AI model to summarize lengthy shipping manifests into concise delivery notes within their Pega application. They need to ensure that the integration is managed as a reusable rule that can be versioned and deployed across different case types. Which Pega capability should be used to achieve this?

Accepted Answer

Configure a Connect Generative AI rule to define the prompt and model parameters.

Answer

Create a Data Transform that calls an external REST connector directly.

Answer

Use a Decision Table to map manifest text to pre-written summaries.

Answer

Implement a robotic automation (RPA) to copy text to a public AI website.

Question 5

Which TWO statements accurately describe the capabilities of Pega GenAI Agents in the context of an Agentic Workflow? (Select TWO)

Accepted Answer

GenAI Agents can autonomously execute Tool Rules to perform actions like updating a case or retrieving data.

Accepted Answer

GenAI Agents require a structured definition of 'Tools' that expose Pega Platform capabilities to the Large Language Model.

Answer

GenAI Agents replace the need for all human approval steps in a Case Lifecycle.

Answer

GenAI Agents operate solely within the Pega database and cannot interact with external APIs.

Answer

GenAI Agents are primarily used for static reporting and do not participate in case processing.

Question 6

A Business Architect is designing a 'Loan Application' case. The process requires a 'Credit Check' stage that must be completed within 24 hours. If the check is not completed within 24 hours, the urgency should increase. If it is still incomplete after 48 hours, the case should be automatically reassigned to a manager. Which configuration in the Service Level Agreement (SLA) is required to handle the reassignment?

Accepted Answer

Configure the Deadline interval to 48 hours and add an Escalation Action to Reassign the assignment.

Answer

Configure the Goal interval to 24 hours and add an Escalation Action to increase urgency.

Answer

Configure the Passed Deadline interval to 24 hours and use a Data Transform to change the owner.

Answer

Use a Wait shape in the flow to pause for 48 hours and then route to the manager.

Question 7

An organization handles customer support tickets. Tickets are categorized as 'Tier 1' (General Inquiries) or 'Tier 2' (Technical Issues). Tier 1 tickets should be available to any available agent in the 'General Support' team. Tier 2 tickets must be routed to a specific queue where certified technicians pick them up.

Which routing configuration best supports this requirement?

Accepted Answer

Route Tier 1 to the 'General Support' Work Queue and Tier 2 to the 'Technical Support' Work Queue.

Answer

Route Tier 1 to 'Current User' and Tier 2 to 'Specific User'.

Answer

Route Tier 1 to the 'General Support' Work Group and Tier 2 to the 'Technical Support' Work Group.

Answer

Route Tier 1 using 'Business Logic' to a random user and Tier 2 to a 'Work Queue'.

Question 8

A 'Retail Order' case has a stage called 'Fulfillment'. Within this stage, there is a step to 'Pack Items'. However, if the order contains only digital items, the packing step is unnecessary. How should the Business Architect configure the Case Lifecycle to handle this efficiently?

Accepted Answer

Configure a 'Skip Step' condition on the 'Pack Items' step: .OrderType = 'Digital'.

Answer

Create a separate Case Type for Digital Orders.

Answer

Use an Optional Action to manually skip the step at runtime.

Answer

Place the 'Pack Items' step in a parallel process that is never triggered.

Question 9

In a 'Recruitment' application, a candidate can apply for multiple jobs. The HR department wants to ensure that if a candidate applies for the same Job ID twice within 30 days, the second application is flagged as a potential duplicate. Which two factors are essential when configuring the Duplicate Search logic?

Accepted Answer

The weighted conditions that determine the similarity score.

Accepted Answer

The basic conditions that must be met before calculating the weight.

Answer

The availability of the 'Resolve' stage in the lifecycle.

Answer

The user's Access Group permissions.

Answer

The version of the Pega Platform.

Question 10

A 'Travel Request' case allows employees to book flights. At any point during the 'Booking' stage, the employee might need to update their passport details. This update is not part of the standard sequential process but must be available on demand. How should this requirement be implemented?

Accepted Answer

Configure 'Update Passport' as a Stage-only Optional Action.

Answer

Add a 'Update Passport' step to every process in the stage.

Answer

Create a Child Case for Passport Updates.

Answer

Use a Wait Step to listen for passport updates.

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Free PEGACPBA25V1 sample questions

During the development of a 'Customer Onboarding' application, a Business Architect wants to use Pega GenAI Autopilot to accelerate the creation of sample data for testing. Which action can Autopilot perform in App Studio to support this requirement?

Which TWO statements accurately describe the capabilities of Pega GenAI Agents in the context of an Agentic Workflow? (Select TWO)

A 'Retail Order' case has a stage called 'Fulfillment'. Within this stage, there is a step to 'Pack Items'. However, if the order contains only digital items, the packing step is unnecessary. How should the Business Architect configure the Case Lifecycle to handle this efficiently?

A 'Travel Request' case allows employees to book flights. At any point during the 'Booking' stage, the employee might need to update their passport details. This update is not part of the standard sequential process but must be available on demand. How should this requirement be implemented?

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