Free ITILFND sample questions
Real questions from the ITIL Foundation practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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Showing 10 of 20 free sample questions.
Which of the following areas would technology help to support during the service lifecycle? 1. Data mining and workflow 2. Measurement and reporting 3. Release and deployment 4. Process design
Which of the following activities are performed by a service desk? 1. Logging details of incidents and service requests 2. Providing first-line investigation and diagnosis 3. Restoring service 4. Implementing all standard changes
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?
Why is it important for service providers to understand patterns of business activity (PBA)?
Which of the following do Service Metrics measure?
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
Which one of the following activities is NOT part of the Deming Cycle?
Where would you expect incident resolution targets to be documented?
Which term is used to describe the prediction and control of income and expenditure within an organization?
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