Free ACA-910 sample questions
Real questions from the ITSM with Jira Service Management Foundations practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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Showing 4 of 8 free sample questions.
A financial services company experiences a sudden outage where users cannot log into the banking portal. The service desk receives 500 calls in an hour. The IT team restarts the authentication server, which restores access immediately. However, three days later, the exact same outage occurs. Based on ITSM best practices, how should the IT team categorize and handle these events? flowchart TD A[User Reports Issue] --> B{Service Restored?} B -->|Yes| C[Close Incident] B -->|No| D[Apply Workaround] D --> C C --> E{Recurring Issue?} E -->|Yes| F[Initiate Problem Management] F --> G[Root Cause Analysis]
A healthcare organization needs to apply a critical security patch to its core patient database to prevent an active zero-day exploit. The normal change approval process takes two weeks, which introduces unacceptable risk. Which ITSM change type should be utilized, and what is the appropriate approval mechanism?
Which of the following scenarios should be classified as a Service Request rather than an Incident?
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