Question 1

How many ACA-910 practice questions are there?

Accepted Answer

91 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free ACA-910 sample questions?

Accepted Answer

Yes. 8 sample questions are free; 4 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every ACA-910 question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does ACA-910 cover?

Accepted Answer

ITSM Concepts and Terms (30%), Jira Service Management Concepts, Terms, and Benefits (70%).

Question 5

What is the ACA-910 exam and who is it for?

Accepted Answer

The ACA-910 (ITSM with Jira Service Management Foundations) is an Atlassian Certified Associate level certification exam designed for service management professionals, service desk agents, Jira administrators, and IT managers who want to validate their knowledge of IT Service Management concepts and Jira Service Management features. It is an entry-level certification suitable for beginners and intermediate learners.

Question 6

How many questions are on the ACA-910 exam and what is the passing score?

Accepted Answer

The ACA-910 exam contains up to 30 multiple choice questions. Candidates have 60 minutes to complete the exam and must achieve a passing score of 72% to earn the certification.

Question 7

How much does the ACA-910 certification exam cost?

Accepted Answer

The ACA-910 exam costs $100 USD. It can be taken online through PSI's proctored platform or at a PSI testing center. Exam vouchers can be purchased through the PSI Online Store.

Question 8

What topics are covered on the ACA-910 exam?

Accepted Answer

The ACA-910 exam covers two domains: ITSM Concepts and Terms (30% of questions) covering foundational ITSM knowledge including incident management, problem management, change management, and ITIL basics; and Jira Service Management Concepts, Terms, and Benefits (70% of questions) covering JSM features like the customer portal, request types, queues, workflows, SLAs, automation, notifications, knowledge base integration, reporting, and Assets.

Question 9

Is there free training available to prepare for the ACA-910 exam?

Accepted Answer

Yes, Atlassian provides free official learning paths through Atlassian Community Learning. The primary path is 'Adopt ITSM practices to deliver exceptional service' (1 hour 50 minutes) which directly maps to exam objectives. A supplementary path called 'Get the most out of Jira Service Management' (1 hour 35 minutes) provides additional practical knowledge.

Question 10

How long is the ACA-910 certification valid?

Accepted Answer

The ACA-910 certification is valid for 24 months (2 years) from the date you pass the exam. To maintain your certified status, you must recertify by retaking the exam before your certification expires.

Question 11

What is the difference between the ACA-910 and ACP-420 (ACP-MJSP) certifications?

Accepted Answer

The ACA-910 is an Associate-level foundational certification covering ITSM concepts and basic JSM knowledge, suitable for beginners. The ACP-420 (Managing Jira Service Projects for Cloud) is a Professional-level certification that validates advanced JSM administration skills including interpreting business requirements into service project configurations, managing permissions and notifications, and optimizing customer experience through portal and knowledge base design.

Question 12

Do I need any prerequisites to take the ACA-910 exam?

Accepted Answer

No formal prerequisites are required to take the ACA-910 exam. However, Atlassian recommends having some hands-on experience with Jira Service Management and completing their free learning paths before attempting the exam. Community members consistently advise finishing the official learning path courses for the best preparation.

Question 13

What is the most important topic to focus on for the ACA-910 exam?

Accepted Answer

Community feedback indicates that JSM-specific terminology is the most heavily tested area. Key focus areas include SLA configurations and reporting, the distinction between incidents and problems, automation rules using the trigger-condition-action model, and understanding the different user roles (agents, customers, collaborators, request participants). Since Domain 2 (JSM concepts) accounts for 70% of the exam, spend the majority of your study time on JSM features.

Question 14

Can I take the ACA-910 exam online or do I need to go to a testing center?

Accepted Answer

You can take the ACA-910 exam either online through PSI's proctored platform or in-person at a PSI testing center. For online proctoring, you will need to complete a system compatibility check beforehand. PSI offers a practice test run to ensure your setup is compatible before your actual exam.

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ITSM with Jira Service Management Foundations practice test

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ACA-910 questions, answered

ITSM with Jira Service Management Foundations practice test

Full access

Practice ACA-910 in the simulator.

ACA-910, by the numbers.

Everything about ACA-910.

Exam information

01Exam format60 min · 304

02Registration$100 · PSI, online proctoring4

03Validity24 months2

04In our question bankv1 (91)

What ACA-910 covers

01ITSM Concepts and Terms30%5 topics

1.1What is IT Service Management?Define IT service management and explain its purpose6 obj.

1.2Core ITSM PracticesExplain core ITSM practices and the ITSM maturity model8 obj.

1.3IT Infrastructure Library (ITIL)Explain how to align IT services with business strategy using the ITIL framework4 obj.

1.4ITSM Maturity ModelExplain core ITSM practices and the ITSM maturity model3 obj.

1.5Atlassian ITSM Solution OverviewExplain how you can unite teams on one platform using the Atlassian ITSM solution2 obj.

Hands-on skills & common mistakesUnderstanding ITSM terminology and definitions · Confusing incidents with problems (most commonly tested distinction)

02Jira Service Management Concepts, Terms, and Benefits70%9 topics