Free OGB-001 sample questions

Correct answer: Value Stream Mapping

Value Stream Mapping is the most appropriate technique because its primary purpose is to analyze the end-to-end series of activities required to deliver a product or service to a customer. It specifically focuses on identifying and eliminating non-value-adding activities (waste), which directly addresses the executive team's goal. While other techniques are useful, they do not have this explicit focus on customer value flow and waste reduction.

Correct answer: To ensure that every step in the value delivery process is supported by a necessary business ability, identifying investment priorities and capability gaps.

Cross-mapping value stream stages to business capabilities provides a powerful view of how the organization's abilities support value delivery. This linkage ensures that for each step in delivering value to the patient (the value stream stage), there is an underlying, well-defined capability. This helps identify which capabilities are critical, where gaps exist, and where investment is needed to improve the value stream's performance, directly supporting the new telehealth initiative.

Correct answers: An assessment of each capability's current maturity or performance level.; An evaluation of each capability's strategic importance to the business.

A heat map visually represents data values using colors. To create a capability heat map, you need to assess each capability against one or more dimensions. Current maturity/performance is a critical dimension to understand where the capability stands today.

The second critical dimension for a strategic heat map is understanding how important each capability is to achieving business goals. Combining performance with strategic importance allows the CTO to prioritize investments in high-importance, low-performance capabilities.

Correct answer: False

This statement is false. A fundamental principle of Business Capability modeling is that a capability defines 'what' a business does or has the ability to do to achieve a specific purpose or outcome. The 'how' is described by business processes, organizational structures, and other implementation details. This distinction is crucial for creating a stable architectural foundation.

Correct answer: The Business Model Canvas.

The Business Model Canvas is specifically designed to be an intuitive, single-page strategic management template for developing new or documenting existing business models. It consists of nine building blocks (e.g., Customer Segments, Value Propositions, Revenue Streams) that perfectly match the startup's need to visualize how it creates, delivers, and captures value.

Correct answer: Create and validate a set of TOGAF Business Scenarios.

The TOGAF Business Scenario technique is designed specifically for this situation. It provides a structured method for documenting the business problem, environment, and stakeholder concerns in a narrative format. This allows for the exploration of different viewpoints (marketing, logistics, etc.) and facilitates consensus-building, leading to a well-understood and agreed-upon set of architecture requirements, which directly addresses the sponsor's concerns.

Correct answer: Organization/Actor to Business Process mapping (part of an Organization Map)

An Organization Map is a key artifact in TOGAF Business Architecture that depicts the relationships between business units, actors, and roles. A crucial part of this artifact is mapping these organizational elements to the business processes they execute. This provides a clear line of sight from the organizational structure to the work being performed.

Correct answer: An Information Map

An Information Map is a TOGAF artifact that models business information concepts and their relationships. It provides a business-centric view of information, independent of technology, showing how key information entities like 'Policy' and 'Claim' are used by and flow between different parts of the business. This directly addresses the company's need to understand information flow before system design.

Correct answers: Contact Management; Campaign Management; Customer Support Management

This is a core component of managing customer relationships, representing a distinct sub-ability.

This is a specific sub-capability focused on marketing and outreach within the broader CRM context.

This represents the service and support aspect of the customer relationship, a logical decomposition of the parent capability.

Correct answer: The bundle of products and services that create value for a specific customer segment.

The Value Propositions building block describes the products and services that create value for a specific Customer Segment. It is the reason why customers turn to one company over another; it solves a customer problem or satisfies a customer need.