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Free SPLK-3002 sample questions

Real questions from the IT Service Intelligence Certified Admin practice bank, with the correct answer and an explanation for each one. No junk, no filler.

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Showing 10 of 20 free sample questions.

Question 1Choose one

A financial services firm is implementing ITSI to monitor a high-frequency trading application. The application's performance is measured by a 'Trade Execution Latency' KPI, which has a predictable pattern of high activity during market hours (9:30 AM - 4:00 PM ET) and low activity otherwise. The operations team wants to avoid false positive alerts during off-hours. Which ITSI feature should be configured to apply different threshold levels based on the time of day?

Question 2Choose one

An ITSI administrator has configured a new correlation search to generate a notable event when a service's health score drops below 60. However, after deploying the search, the team observes that multiple, separate notable events are created for the same service within a short time frame, leading to alert fatigue. Which ITSI configuration should be adjusted to group these related alerts into a single, manageable episode?

Question 3Choose one

A new ITSI administrator is tasked with creating a backup of the current ITSI configuration, including all services, KPIs, glass tables, and notable event aggregation policies. Which command-line utility is used to perform this operation?

Question 4Choose one

True or False: When a service is put into maintenance mode in ITSI, its health score calculation is paused, but its KPIs continue to generate notable events by default.

Question 5Choose 2

An ITSI architect is designing a service model for a large e-commerce platform. The platform consists of hundreds of microservices, many of which are identical but serve different geographic regions (e.g., `checkout-service-us`, `checkout-service-eu`). To ensure consistency and simplify management, which ITSI features should be used? (Select TWO).

Question 6Choose one

A media streaming company is using ITSI to monitor its video delivery service. They have a KPI for 'Video Buffering Rate'. They want to enable anomaly detection for this KPI to proactively identify unusual increases in buffering. The buffering rate has strong daily and weekly seasonal patterns. To ensure the anomaly detection algorithm is effective, what is the minimum recommended amount of historical data required for training?

Question 7Choose one

An ITSI admin is creating a custom deep dive to troubleshoot a database performance issue. They want to correlate the 'DB CPU Utilization %' KPI with the number of 'Active DB Connections' and the raw error logs from the database server. Which combination of swim lanes would be most effective for this investigation?

Question 8Choose one

A new service named `Online_Banking_Portal` has been created. The administrator needs to grant a team of `Banking_Ops` analysts read-only access to this specific service and its KPIs, but prevent them from seeing any other services in ITSI. What is the correct sequence of steps to achieve this?

Question 9Choose 2

When designing a glass table for a Network Operations Center (NOC), the primary goal is to provide an at-a-glance, high-level overview of overall service health. Which two visualization types are most suitable for this purpose? (Select TWO).

Question 10Choose one

An administrator is importing entities from a CSV file. The file contains columns for `hostname`, `ip_address`, and `role`. The administrator wants to use `hostname` as the primary identifier for the entity but also wants to be able to filter by `role`. How should the `role` column be configured during the import process?

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