Free SPLK-3002 sample questions
Real questions from the IT Service Intelligence Certified Admin practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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An ITSI administrator has configured a new correlation search to generate a notable event when a service's health score drops below 60. However, after deploying the search, the team observes that multiple, separate notable events are created for the same service within a short time frame, leading to alert fatigue. Which ITSI configuration should be adjusted to group these related alerts into a single, manageable episode?
A new ITSI administrator is tasked with creating a backup of the current ITSI configuration, including all services, KPIs, glass tables, and notable event aggregation policies. Which command-line utility is used to perform this operation?
True or False: When a service is put into maintenance mode in ITSI, its health score calculation is paused, but its KPIs continue to generate notable events by default.
An ITSI architect is designing a service model for a large e-commerce platform. The platform consists of hundreds of microservices, many of which are identical but serve different geographic regions (e.g., `checkout-service-us`, `checkout-service-eu`). To ensure consistency and simplify management, which ITSI features should be used? (Select TWO).
A media streaming company is using ITSI to monitor its video delivery service. They have a KPI for 'Video Buffering Rate'. They want to enable anomaly detection for this KPI to proactively identify unusual increases in buffering. The buffering rate has strong daily and weekly seasonal patterns. To ensure the anomaly detection algorithm is effective, what is the minimum recommended amount of historical data required for training?
An ITSI admin is creating a custom deep dive to troubleshoot a database performance issue. They want to correlate the 'DB CPU Utilization %' KPI with the number of 'Active DB Connections' and the raw error logs from the database server. Which combination of swim lanes would be most effective for this investigation?
A new service named `Online_Banking_Portal` has been created. The administrator needs to grant a team of `Banking_Ops` analysts read-only access to this specific service and its KPIs, but prevent them from seeing any other services in ITSI. What is the correct sequence of steps to achieve this?
When designing a glass table for a Network Operations Center (NOC), the primary goal is to provide an at-a-glance, high-level overview of overall service health. Which two visualization types are most suitable for this purpose? (Select TWO).
An administrator is importing entities from a CSV file. The file contains columns for `hostname`, `ip_address`, and `role`. The administrator wants to use `hostname` as the primary identifier for the entity but also wants to be able to filter by `role`. How should the `role` column be configured during the import process?
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