CIS-CSM
Customer Service Management practice test
206 ServiceNow CIS-CSM practice questions with explanations, in study, timed and flashcard modes. 20 samples are free.
Full access
$0
- All 206 questions with explanations
- Study, timed and flashcard modes
- Progress saved, resume any time
- Questions
- 206
- Free samples
- 20
- Versions
- 1
- Updated
- Jan 2026
Exam simulator
Practice CIS-CSM in the simulator.
Study, timed and flashcard modes. Answers and explanations as you go, and your progress saves.
At a glance
CIS-CSM, by the numbers.
Official specifications published by ServiceNow.
- Duration
- 130 min
- Questions
- 60
- Passing score
- 70%
- Exam fee
- $450
- In the bank
- v1 (206)
Exam guide
Everything about CIS-CSM.
CIS-CSM · ServiceNow · Mainline (Yokohama/Zurich Release 2025)
Exam information
Official specifications published by ServiceNow, plus what is in our question bank.
- Duration
- 130 min
- Questions
- 60
- Passing score
- 70%
- Level
- Implementation Specialist
- Question types
- Multiple Choice, Multiple Select
What CIS-CSM covers
4 weighted domains. Open a domain for its topics, and a topic for its objectives. Practice questions are tagged to these.
How do I earn this certification?
Passing CIS-CSM earns the ServiceNow Certified Implementation Specialist - Customer Service Management in the Customer Service Management track.
- CSACertified System AdministratoroptionalCSA is the gateway certification for all CIS certifications and provides foundational ServiceNow platform knowledge
How to study for this exam?
Use the CIS-CSM practice test alongside the official material below.
- Customer Service Management Fundamentalsinstructor_led_training
Foundational course covering CSM concepts, data model, basic configuration, and case management
- CSM Implementer Learning Pathlearning_path
Complete learning path including all required training and exam eligibility for CIS-CSM certification
Official product documentation covering all CSM features, configuration guides, and best practices
- ServiceNow Developer Site - CSM Resourcesdeveloper_resources
Technical resources, APIs, integration guides, and code examples for CSM
What's changed on this exam?
Status and coverage changes that affect what you should study.
- Current status
- ACTIVE
- Last content update
- Dec 1, 2025
Who should take this exam?
CIS-CSM is typically taken by ServiceNow Implementation Consultants, Customer Service Managers implementing ServiceNow CSM and ServiceNow Administrators specializing in CSM, among 2 other roles. Experience level: intermediate.
Three ways to practise
Study mode
Work through the bank at your own pace with the answer and explanation one tap away. Flag questions, add notes, bookmark the hard ones.
Open in the simulator
Timed mode
A shuffled deck with a countdown that mirrors the real exam. Your score is saved to your attempt history.
Open in the simulator
Flashcards
Question on the front, answer on the back. Good for the last week before the exam.
Open in the simulator
