Free Plat-UX-102 sample questions
Real questions from the Salesforce Certified Platform Strategy Designer practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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Showing 6 of 12 free sample questions.
A healthcare organization is launching a new patient portal on Experience Cloud. The Strategy Designer needs to define success metrics. Which of the following represents a **leading indicator** of long-term patient engagement?
During a discovery workshop, a key stakeholder insists on a solution that captures extensive user data without clear consent, arguing it will help personalization. The Strategy Designer identifies this as a potential ethical risk. What is the most appropriate framework to use to facilitate a conversation about this risk?
A Strategy Designer is conducting stakeholder mapping for a digital transformation project. They identify a 'Skeptical Gatekeeper' who has high power/influence but low interest in the project's success. According to standard stakeholder mapping strategies, how should this stakeholder be managed?
Case Study: GlobalRetail Inc. GlobalRetail Inc. is suffering from high customer churn. Their support agents use Salesforce Service Cloud but complain that they have to switch between five different legacy systems to find order status, shipping details, and loyalty points. The CIO believes the solution is to 'build a custom UI in React' to replace Salesforce. As the Strategy Designer, you conduct user research and find the root cause is data fragmentation, not the UI itself. You want to propose an alternative that leverages Salesforce capabilities. Which recommendation best addresses the user need while maximizing platform value?
When defining success metrics for a new partner portal, a client suggests tracking 'Total Number of logins per month'. The Strategy Designer suggests this is a 'vanity metric' and proposes tracking 'Partner Deal Registration Rate' instead. Why is the second metric superior for strategy design?
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