Free ITIL4-FND sample questions

Correct answer: Goods

Goods are physical items that are transferred from the service provider to the consumer, where the consumer takes ownership or responsibility for them. In this scenario, the leased scanners are physical goods provided to the client.

Correct answer: Sponsor

The Sponsor is the role that authorizes the budget for service consumption. While they may also be a customer or user, their primary definition in this context (authorizing budget) maps to the Sponsor role.

Correct answer: Progress iteratively with feedback

This principle emphasizes breaking work into smaller, manageable sections (MVP) and using feedback (performance data) to ensure the direction is correct before proceeding. This matches the scenario perfectly.

Correct answers: The service is available 99.9% of the time during business hours.; The service data is encrypted at rest and in transit to meet compliance standards.

Warranty relates to 'fitness for use,' covering availability, capacity, continuity, and security. High availability is a warranty aspect.

Security is a key component of Warranty (fitness for use).

Correct answer: False

Governance is a mandatory component of the SVS for organizations of any size. It provides the direction and control necessary for the organization to function effectively and aligns IT with business objectives, even if implemented informally in smaller setups.

Correct answer: Collaborate and promote visibility

This principle directly addresses the removal of silos and improving information sharing. By collaborating and making schedules visible (transparency), the conflicting maintenance windows can be avoided.