Free ITIL4-DPI sample questions

Correct answer: Mission

A Mission statement defines the organization's fundamental purpose—what it does, who it serves, and how it does it. A Vision statement describes the future state or aspirations. Strategy defines the plan to achieve the vision.

Correct answer: Scope of Control

Scope of Control refers to the area over which a person or group has the authority to direct, plan, and improve. This includes the resources, services, and activities they can influence. 'Span of Control' typically refers to the number of subordinates a manager supervises.

Correct answer: It describes how the organization co-creates value with its stakeholders.

An Operating Model describes how an organization is structured and how it operates to deliver on its strategy and co-create value. It connects strategy to operations, outlining the relationships between different units and stakeholders.

Correct answers: Governance is responsible for evaluating, directing, and monitoring the organization.; Management is responsible for planning, building, running, and monitoring activities.

Governance (EDM - Evaluate, Direct, Monitor) is about setting direction and oversight.

Management focuses on the execution of activities (Plan, Build, Run, Monitor) to align with the direction set by governance.

Correct answer: Introduced Risks

The manager is evaluating 'Introduced Risks' (specifically financial risk of low adoption). Value is the net result of (Outcomes Supported - Outcomes Affected) + (Costs Removed - Costs Introduced) + (Risks Removed - Risks Introduced).

Correct answer: False

'Direction' typically refers to leading, conducting, or guiding. While it involves setting policies and objectives, the actual provision and management of resources is primarily a 'Planning' and 'Management' activity, though direction authorizes it. Direction sets the aim; Planning organizes resources to hit the aim.