Free MB-910 sample questions

Correct answer: Define 'Level 2 Electrical Certification' as a Characteristic and add it as a requirement on the relevant Incident Types.

Characteristics are skills, certifications, or attributes of a bookable resource. By defining the certification as a characteristic and linking it to the incident types for high-voltage work, the Schedule Assistant and Resource Schedule Optimization (RSO) can automatically filter for and assign only qualified technicians. Resource Roles are too general, Territories are for location, and Business Units are for security/organizational structure.

Correct answer: Microsoft Dataverse

Microsoft Dataverse is the scalable data service and app platform that allows users to securely store and manage data used by business applications. Dynamics 365 customer engagement apps are built on Dataverse, which provides the common data model including standard tables like Account, Contact, and Activity.

Correct answer: Customer journeys

Customer journeys in Dynamics 365 Customer Insights - Journeys allow marketers to create automated, multi-step campaigns that guide contacts through a process. They can include triggers, wait times, conditional branches (if/then logic), and actions like sending emails or creating tasks, which perfectly matches the scenario's requirements.

Correct answer: Connected Field Service

Connected Field Service is the specific feature that integrates IoT devices (via Azure IoT Hub) with Dynamics 365 Field Service. It enables organizations to move from a reactive to a proactive service model by monitoring device data, receiving alerts, and automatically triggering service work orders before a failure occurs.

Correct answer: Microsoft Teams

Microsoft Teams provides deep integration with Dynamics 365. Users can pin a Dynamics 365 record (like an Account or Opportunity) as a tab within a Teams channel. This allows team members to view, edit, and collaborate on the record, have conversations about it, and share files, all within the context of the Teams interface.

Correct answer: A dynamic segment

A dynamic segment is the correct feature because it allows you to build a query based on contact attributes (like industry and job title). The segment will automatically update its membership as contact data changes, ensuring the target audience is always current. Subscription lists are for opt-in/opt-out preferences, not attribute-based filtering.

Correct answer: Dynamics 365 Customer Insights - Data

Dynamics 365 Customer Insights - Data is Microsoft's customer data platform (CDP). Its core purpose is to ingest data from various sources, unify it into a single customer profile, and then generate insights, measures (like lifetime value), and segments based on that comprehensive view.

Correct answer: False

This statement is false. When qualifying a lead, you have the option to create an Opportunity, an Account, and a Contact. However, creating a Contact is optional. You can qualify a lead to create just an Opportunity and an Account if the lead represents a business-to-business interaction where a specific contact person isn't immediately necessary for the opportunity record.

Correct answers: A Queue for 'Tier 2 Support'.; A Routing Rule Set.

Correct answer: Customer Asset

The Customer Asset entity is designed to track serviceable items belonging to a customer. It is the correct place to store details about specific pieces of equipment, including their location, service history, and related agreements. Work orders are then created against these specific assets.