AB-250
Transforming Contact Center Experiences with AI in Dynamics 365 practice test
164 Microsoft AB-250 practice questions with explanations, in study, timed and flashcard modes. 12 sample questions are free.
Full access
$99
- All 164 questions with explanations
- Study, timed and flashcard modes
- Progress saved, resume any time
- Questions
- 164
- Free samples
- 12
- Versions
- 1
- Updated
- Oct 2026
Exam simulator
Practice AB-250 in the simulator.
Study, timed and flashcard modes. Answers and explanations as you go, and your progress saves.
At a glance
AB-250, by the numbers.
Official specifications published by Microsoft.
- In the bank
- v1 (164)
Exam guide
Everything about AB-250.
AB-250 · Microsoft
What does AB-250 cover?
The practice test's questions, grouped by exam topic. Open a topic to see what it covers.
6 topics · 61 subtopics · 164 questions
- Configure embedded Dynamics 365 Contact Center mode2 questions
- Enable the Health Agent to proactively investigate issues3 questions
- Manage capacity profiles3 questions
- Configure application lifecycle management (ALM) for Dynamics 365 Contact Center deployments2 questions
- Manage and roll out agents by using the Agent hub3 questions
- Enable agent simulation to evaluate journeys2 questions
- Manage security roles, including custom security roles and personas3 questions
- Configure Copilot for third-party CCaaS solutions3 questions
- Configure and extend connectors for Dynamics 365 Contact Center3 questions
- Configure user settings2 questions
- Configure the Copilot Service workspace2 questions
- Configure inbound and outbound calling profiles3 questions
- Configure dialing methods for proactive outbound campaigns3 questions
- Configure proactive outbound campaigns, including workstreams and triggers4 questions
- Configure Workforce management (WFM)1 question
- Configure forecasting2 questions
- Configure authentication settings for chat3 questions
- Configure call recording, transcription, and real-time translation4 questions
- Configure automatic customer identification3 questions
- Configure and embed a chat widget3 questions
- Integrate a non-Microsoft interactive voice response (IVR) system with voice channel2 questions
- Configure sensitive data masking3 questions
- Configure custom presences3 questions
- Configure the record-based channel3 questions
- Manage phone numbers3 questions
- Enable consult with representatives and transfer of conversations3 questions
- Configure proactive chat3 questions
- Enable real-time translation of conversations3 questions
- Configure pre-chat surveys2 questions
- Close conversations automatically2 questions
- Configure the Real-time Speech agent4 questions
- Configure Copilot summaries3 questions
- Extend Copilot capabilities with prompt plugins and tools2 questions
- Configure SIP header transfers1 question
- Configure the Ask a question feature2 questions
- Configure dual-tone multi-frequency (DTMF), natural language understanding (NLU), and speech-based IVR2 questions
- Configure knowledge sources for Copilot in Dynamics 365 Customer Service3 questions
- Configure IVR with voice agents by using generative AI or classic orchestration2 questions
- Configure overflow and fallback4 questions
- Configure skills-based routing4 questions
- Configure preferred representative routing3 questions
- Configure work assignment methods2 questions
- Configure intent-based routing4 questions
- Configure AI-enabled skills-based routing2 questions
- Configure the agent inbox, including creating custom views2 questions
- Configure the Customer Knowledge Management agent2 questions
- Configure scripts, including slugs2 questions
- Create macros3 questions
- Configure session templates3 questions
- Enable Teams collaboration2 questions
- Configure application tab templates3 questions
- Configure internal knowledge search capabilities2 questions
- Configure notification template3 questions
- Extend the productivity panel by using the app profile manager JavaScript API reference3 questions
- Create experience profiles2 questions
- Configure the Quality Evaluation agent3 questions
- Configure conversation diagnostics in Application Insights3 questions
- Perform supervisor actions for conversations4 questions
- Customize the key performance indicators (KPIs) in the analytics reports by using the embedded Power BI editor3 questions
- Configure supervisor settings3 questions
- Configure the supervisor app2 questions
Three ways to practise
Study mode
Work through the bank at your own pace with the answer and explanation one tap away. Flag questions, add notes, bookmark the hard ones.
Open in the simulator
Timed mode
A shuffled deck with a countdown that mirrors the real exam. Your score is saved to your attempt history.
Open in the simulator
Flashcards
Question on the front, answer on the back. Good for the last week before the exam.
Open in the simulator
AB-250 questions, answered
164 questions across 1 version, each with the correct answer and an explanation.
Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.
Every AB-250 question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.
