SIAMF sample questions

Question 1

Which process ensures that service performance meets agreed requirements?

Accepted Answer

service level management

Answer

change management

Answer

incident management

Answer

project management

Question 2

What is a practice associated with creating a tooling strategy?

Accepted Answer

ease of adding and removing service providers

Answer

ease of adding and removing business requirements

Answer

ease of adding and removing data dictionaries

Answer

ease of adding and removing SLA’s

Question 3

What is an objective of the Run and Improve stage of the SIAM roadmap?

Accepted Answer

manage processes

Answer

design processes

Answer

implement processes

Question 4

Which set of common process considerations includes understanding how compliance and assurance will be managed?

Accepted Answer

data and information

Answer

complexity

Answer

ownership of the end-to-end process

Answer

toolset

Question 5

What is the challenge of a legacy contract not being fit for purpose?

Accepted Answer

aligning contractual requirements with the new SIAM model

Answer

balancing the level of control against expected benefits

Answer

the customer does not get what they expect

Answer

understanding the expected benefits and costs

Question 6

Which process manages escalations regarding the performance of a service provider?

Accepted Answer

supplier management

Answer

business relationship management

Answer

incident management

Answer

service level management

Question 7

What generally results from a lack of trust between the customer organization and the service integrator?

Accepted Answer

duplication of roles and activities and micro-management

Answer

customer organization access to data may be reduced

Answer

reduction in the successful deployment of service patches and releases

Answer

SIAM transition measures of success are not understood

Question 8

Which processes are strongly related to event management?

Accepted Answer

monitoring and measuring, incident management, and availability management

Answer

business relationship management, change and release management, and incident management

Answer

portfolio management, business relationship management, and problem management

Answer

problem management, change and release management, and monitoring and measuring

Question 9

During what stage of the SIAM roadmap should the customer organization first consider how it will balance the level of control it wants to have or delegate to the service integrator?

Accepted Answer

Discovery and Strategy

Answer

Implement

Answer

Plan and Build

Answer

Run and Improve

Question 10

What is a mitigation for the risk of ineffective data segregation?

Accepted Answer

designing and implementing end-to-end security management

Answer

documenting the expected benefits

Answer

implementing clear policies for data, tooling and processes

Answer

regularly reviewing reports to confirm they are still fit for purpose

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