Free 700-104 sample questions

Correct answer: Cisco Unity Connection (CUC)

Cisco Unity Connection (CUC) is the application responsible for voicemail and unified messaging services within the BE6000. It stores voicemail data on the same appliance, ensuring it remains on-premises. Modern versions of CUC support encryption for sensitive data at rest, directly meeting the legal firm's security requirements. CUCM handles call control, IM & Presence handles messaging, and VCS is for video interoperability.

Correct answers: Cisco Expressway-C; Cisco Expressway-E

Expressway-C (Core) resides within the internal network and securely connects to the Unified Communications Manager.

Expressway-E (Edge) is placed in the DMZ and handles traffic from the public internet, securely tunneling it to Expressway-C. Together, they form the Mobile and Remote Access (MRA) solution.

Correct answer: True

This is true. The Cisco BE6000M is designed for mid-market deployments and, when running UCCX co-residently, is typically limited to 100 agents to ensure performance across all applications. For larger contact center needs (up to 400 agents), the BE6000H model or a dedicated server deployment is required.

Correct answer: The virtualized architecture consolidates multiple applications onto a single physical server, reducing hardware footprint, power, cooling, and management overhead.

This is the strongest TCO argument. The core value of the BE6000 is server consolidation. By replacing multiple aging, single-purpose servers with one modern, virtualized appliance, the client realizes direct, quantifiable savings in capital expenditure (less hardware) and operational expenditure (power, cooling, rack space, simplified management). While the other options are valid benefits, they are secondary to the primary TCO advantage of consolidation.

Correct answer: By showcasing Cisco Prime Collaboration Provisioning, which provides a single, user-friendly interface for day-to-day moves, adds, changes, and deletes (MACDs).

Cisco Prime Collaboration Provisioning is specifically designed to simplify the management of Cisco collaboration applications. It abstracts the complexity of the underlying systems (CUCM, CUC, etc.) into a single pane of glass for common administrative tasks. This directly addresses the customer's concern about management complexity by demonstrating a tool that makes day-to-day operations easier for their IT staff. While managed services are an option, positioning the built-in simplified management tool is the most direct answer.

Correct answer: The user-based licensing (e.g., Cisco UWL or Flex) is portable and can be migrated from the BE6000M to a new BE6000H or a full Cisco UCM deployment.

The most significant investment a customer makes is in software licensing. Cisco's licensing models are designed to be portable. When the customer outgrows the BE6000M hardware, their user licenses can be transferred directly to a more powerful BE6000H or even a larger, distributed Cisco UCM architecture. This protects their primary software investment and provides a seamless growth path. Hardware trade-in programs exist but protecting the larger software license investment is the key point.

Correct answer: On-premises deployment model, which gives the firm full control over data location and security.

For industries with strict data residency and compliance requirements, the on-premises nature of the BE6000 is a key advantage. It allows the firm to keep all call control, voicemail, and potentially call recordings within their own data center, under their direct physical and logical control. This simplifies audits and ensures compliance with regulations that may restrict where data can be stored. While cloud providers have compliance certifications, the full control of an on-premises solution is often preferred in these scenarios.

Correct answer: VMware vSphere ESXi

Cisco's collaboration applications, including those on the BE6000, are deployed as virtual appliances that run exclusively on the VMware vSphere ESXi hypervisor. A license for the hypervisor is included with the BE6000 server.

Correct answer: Cisco Video Communication Server (VCS)

Cisco Video Communication Server (VCS), now part of the Expressway series, is the application that acts as a gatekeeper for B2B video calls. It handles the SIP and H.323 signaling and media traversal required for secure communication between an internal Cisco collaboration environment and external, standards-based video conferencing systems.

Correct answer: Cisco Unified Contact Center Express (UCCX)

Cisco UCCX is the purpose-built contact center application for the BE6000 platform. It provides sophisticated features beyond basic hunt groups, including skills-based routing, conditional call routing, queuing, and reporting, which are all specific requirements of the e-commerce company.