Free 500-445 sample questions
Real questions from the Implementing Cisco Contact Center Enterprise Chat and Email practice bank, with the correct answer and an explanation for each one. No junk, no filler.
Try them in the simulator Same questions, with study, timed and flashcard modes.
Showing 10 of 20 free sample questions.
During the preparation phase for an ECE installation, a deployment engineer is configuring the required Media Routing Domains (MRDs) in the PCCE Single Pane of Glass (SPOG) interface. For which two media types are MRDs created by the ECE installer automatically? (Select TWO)
A workflow designer has created a complex email processing workflow that uses an 'Execute DB Query' activity to enrich customer data from an external CRM database. During testing, emails that should trigger this activity are being routed to the exception queue. The workflow logs indicate a 'Database connection timeout' error. The database server is confirmed to be online and accessible from the ECE services server. What is the most likely cause of this issue within the ECE configuration?
True or False: When configuring Agent Single Sign-On for ECE with an external SAML 2.0 Identity Provider (IdP), the Service Provider (SP) metadata must be manually created in an XML file and then imported into the IdP.
A contact center manager wants to implement a policy where any email that remains in a specific high-priority queue for more than 2 hours is automatically escalated. This escalation involves re-routing the email to a supervisor's queue and sending a notification email. Which ECE component is the most appropriate for building this time-based escalation logic?
An administrator is setting up a new 400-agent ECE High Availability deployment. According to Cisco best practices for this specific deployment size, what is the recommended placement for the ActiveMQ messaging server component?
A system administrator observes that the ECE database is growing rapidly, consuming a significant amount of disk space. The investigation reveals that a large volume of old, closed email activities and their associated attachments are being retained indefinitely. To manage storage effectively, the administrator needs to configure automated data removal. Where in the ECE Administration Console should the administrator configure the retention period for email bodies and attachments?
A consultant is reviewing an ECE deployment and discovers that the 'egain_bootstrap.properties' file has been manually edited on the web servers to change a system parameter. What is the Cisco-recommended method for modifying system-level bootstrap properties to ensure the changes are persistent and properly propagated in a multi-server environment?
A retail company is deploying a new chat channel on their e-commerce website. The marketing team wants to proactively invite customers to chat if they spend more than 90 seconds on the checkout page. The development team has been asked to implement this using the ECE Chat REST API. Which three pieces of information are essential to include in the body of the `startChat` API request to correctly initiate the chat session and route it to the 'Sales' queue? (Select THREE)
A deployment engineer has just completed the installation of ECE 12.6. Before proceeding with the integration into PCCE, they need to verify the integrity and authenticity of the downloaded ISO file against the public key provided by Cisco. Which `openssl` command syntax is correct for performing this verification?
10 more free samples are waiting
Create a free account to unlock the whole 500-445 sample bank, or get full access to all 245 practice questions in the simulator.