Free 500-440 sample questions
Real questions from the Designing Cisco Unified Contact Center Enterprise practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.) A.Silent Monitor inbound voice callsB.secure communication using flow around modeC.NAT for address hidingD.normalize SIP messages using SIP profilesE.record calls by forking the media using build-in-bridgeF.demarcation point between networks
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.) A.SIP REFER label and SigDigitsB.SIP REFER with ICM router requeryC.SIP REFER with ICM script Send To VRU nodeD.SIP REFER with custom SIP headerE.SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup labelF.SIP REFER with ECC variable user.sip.transfer
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.) A.Treat the call with Dialed Number Default Label.B.Queue the call and play a message, then release the call.C.Treat the call with System Default Label.D.Terminate the call with a Dialog Fail or RouteEnd.E.Transfer calls to an available IVR port.F.Send a Release Message to the routing client.G.Offer Courtesy Callback to the caller, then terminate the call.H.Transfer the call to the Cisco Unified Communications Manager hunt group.
A solutions architect is designing a Cisco Unified Contact Center Enterprise (UCCE) solution for a healthcare provider. The customer requires that all voice traffic from the PSTN be terminated on a localized gateway at the branch office to minimize WAN bandwidth, while the agent's signaling is handled by the central data center. Which deployment model and gateway protocol should be specified in the design to support this 'flow-around' media capability?
While designing a Precision Routing strategy for a financial institution, the requirement is to route high-value clients to agents who are both 'Certified' and have 'High Proficiency' in English. If no such agents are available, the call should expand to 'Certified' agents with 'Medium Proficiency'. Which Cisco Unified CCE configuration concept is best suited to meet this dynamic requirement?
A network designer is validating the Quality of Service (QoS) architecture for a UCCE deployment. The design must ensure that Intelligent Contact Management (ICM) private network traffic is prioritized correctly to prevent split-brain scenarios during periods of high congestion. Which DSCP value is the industry standard recommendation for ICM private high-priority traffic?
A retail company uses Cisco Unified Mobile Agent to allow seasonal workers to take calls from home using their PSTN landlines. The design requirement is to minimize the bandwidth usage on the corporate VPN and avoid hairpinning media through the corporate data center for these agents. Which Mobile Agent connection mode and media flow design should be selected? (Select TWO)
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