Free 73920T sample questions
Real questions from the AXP On-Prem (CC Elite) Implementation practice bank, with the correct answer and an explanation for each one. No junk, no filler.
Try them in the simulator Same questions, with study, timed and flashcard modes.
Showing 10 of 21 free sample questions.
A multinational corporation is designing a new Avaya Call Center Elite architecture to support 5,000 concurrent agents across three regional headquarters. The architecture team must ensure high availability and centralized management. Which architectural component combination is required to manage the Call Center Elite feature licensing and centralized administration for the Communication Manager instances?
An administrator is verifying the hardware requirements for a new remote survivable processor to ensure Call Center Elite operations continue during a WAN outage. Which specific Avaya server role or component provides the local survivability for agents and call processing when the main core is unreachable?
A consultant is reviewing the capacity requirements for a Communication Manager server that will host a high-volume call center. Which factor most directly impacts the 'Busy Hour Call Completions' (BHCC) rating of the hardware server?
In an Avaya Aura architecture supporting Call Center Elite, which component is primarily responsible for providing DSP resources for vector announcements and music-on-hold if the legacy gateways are removed?
True or False: In a virtualized Avaya Call Center Elite deployment, the Communication Manager software can run directly on VMware ESXi without requiring a proprietary Avaya server appliance.
A system administrator needs to enable 'Expert Agent Selection' (EAS) on the Communication Manager to support skills-based routing. Where must this feature be first activated before it can be used in agent configuration?
A call center supervisor requests the ability to see exactly why agents are in the 'Aux Work' state. Which two configuration steps are required to implement Aux Work Reason Codes? (Select TWO)
When configuring a new agent in a Call Center Elite environment using Expert Agent Selection (EAS), which setting on the 'change agent-loginID' form determines the agent's proficiency in handling specific call types?
A contact center manager wants to ensure that calls are distributed to the agent who is most idle, but only among those with the highest skill level for that call type. Which Hunt Group distribution method should be configured?
11 more free samples are waiting
Create a free account to unlock the whole 73920T sample bank, or get full access to all 347 practice questions in the simulator.