Free 46152T sample questions
Real questions from the Avaya Midsize Solutions Sales practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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A prospective customer for Avaya Contact Center Select wants to ensure that incoming customer emails are handled with the same priority and routing intelligence as voice calls. What core capability of Contact Center Select addresses this need?
A sales consultant is meeting with a 400-employee healthcare provider that operates a central clinic and several smaller satellite offices. The provider's primary pain points are inefficient communication between sites and the inability to easily transfer patient calls. Which key value proposition of the Avaya IP Office platform directly addresses this challenge?
A financial services firm with 80 agents is implementing Avaya IX Workforce Engagement Select to meet stringent compliance regulations, including PCI-DSS. The firm needs to record all calls for liability but must prevent sensitive cardholder data from being stored. Which TWO features should the sales specialist highlight to address this specific compliance requirement? (Select TWO)
During a discovery call with a midsize retail company, the IT director mentions they are considering Microsoft Teams Phone as a potential solution. What is the most effective competitive positioning strategy for the Avaya sales representative to take?
A company with an IP Office Server Edition deployment reports that remote workers using the Avaya Workplace Client are experiencing one-way audio issues. Internal users on the LAN have no problems. The company's network administrator confirms that firewall ports have been opened according to Avaya's documentation. What is the most likely component that is misconfigured or missing from the network architecture, causing this specific issue for remote users?
A customer service manager for an e-commerce company wants to improve first-contact resolution. They believe many calls are being transferred because the initial agent lacks the specific product knowledge required. They want a system that automatically routes calls based on the customer's IVR selection and the agent's documented expertise. Which Avaya Contact Center Select feature should be proposed to directly address this requirement? flowchart TD A[Customer Call] --> B{IVR: "Press 1 for Product A, 2 for Product B"} B -->|Selects 1| C{Route to Agent Group?} C --> D[Agents with 'Product A' Skill] B -->|Selects 2| E{Route to Agent Group?} E --> F[Agents with 'Product B' Skill]
True or False: The Avaya IP Office platform is designed exclusively for on-premises deployments and does not support cloud or hybrid models.
Global Logistics Inc. (GLI) is a midsize shipping company with 600 employees, including a 75-agent customer service center. Their current communications infrastructure is a patchwork of disparate, aging PBX systems across their four main distribution hubs, leading to high maintenance costs and poor inter-office collaboration. The contact center agents use a basic ACD system with no multichannel capabilities, resulting in long wait times for callers and an inability to handle customer emails efficiently. GLI's executive team has mandated a complete technology overhaul with several key objectives. First, they need a unified communications system that connects all four hubs, providing seamless extension dialing, presence, and video conferencing for all employees. Second, the contact center must be upgraded to an omnichannel solution that can intelligently route voice calls, emails, and web chats to the most appropriate agent. The CIO is concerned about future growth and wants a solution that can scale to 1,000 employees and 150 agents without a forklift upgrade. They also require robust call recording for all agent interactions for quality assurance and dispute resolution. Finally, due to recent security audits, any proposed solution must include secure access for a growing number of remote-working supervisors and administrative staff. As the Avaya sales consultant, which combination of products provides the most comprehensive and integrated solution to meet all of GLI's requirements?
Which IP Office edition is specifically designed for single-site businesses, building upon the Basic Edition to offer advanced features like Voicemail Pro and supporting up to 384 users?
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