Free ACA-925 sample questions
Real questions from the Jira Service Management Agent Essentials practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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Showing 6 of 12 free sample questions.
As a Jira Service Management administrator, you are tasked with controlling who can interact with your newly launched IT Help Desk portal. You want to ensure that only employees with an existing account in your Atlassian site can submit requests. Which configuration approach satisfies this requirement?
When navigating the Jira Service Management interface, agents frequently need to switch between reviewing their assigned tickets, checking overall team metrics, and managing the linked Confluence space. Which specific sidebar panel gives agents direct access to the deflection metrics to evaluate self-service effectiveness?
Which TWO of the following actions can a customer perform directly from the Customer Portal interface? (Select TWO)
True or False: Personal settings allow an agent to customize their email notification preferences for ticket updates, but changing the default fields shown on a specific issue type screen requires project-level or global administration settings.
A new agent complains that they are constantly overwhelmed by email notifications for every minor update on tickets they are not actively working on. Where should the agent navigate to reduce this noise without affecting the rest of the team?
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