Question 1

How many ACH-815 practice questions are there?

Accepted Answer

150 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free ACH-815 sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every ACH-815 question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does ACH-815 cover?

Accepted Answer

Customer and internal communication (25%), SLA awareness and prioritization (25%), Request handling and ticket management (25%), JSM navigation and interface proficiency (25%).

Question 5

What is the Atlassian ACH-815 Jira Service Management with AI Fundamentals certificate?

Accepted Answer

ACH-815 is a free, open-book Atlassian certificate that validates practical Jira Service Management skills — navigating the interface, handling customer and internal communication, managing SLAs, and handling requests — including how to use Atlassian AI features such as Rovo Chat, AI-generated summaries, AI-suggested knowledge base articles, and Rovo agents in everyday service delivery. It replaces the retired ITSM with Jira Service Management Foundations certification (ACA-910).

Question 6

How much does the ACH-815 exam cost and is it open-book?

Accepted Answer

The ACH-815 certificate is completely free of charge and the assessment is open-book. During the exam you may keep Jira Service Management open, reference Atlassian help articles, and use your own notes.

Question 7

Is ACH-815 replacing ACA-910 (ITSM with Jira Service Management Foundations)?

Accepted Answer

Yes. Atlassian evolved the ITSM with Jira Service Management Foundations certification (ACA-910) into the new Jira Service Management with AI Fundamentals certificate (ACH-815), which launched June 16, 2026. ACA-910 is being retired and ACH-815 is its successor.

Question 8

I hold an unexpired ACA-910 certification — do I need to retake the exam?

Accepted Answer

No. Anyone who holds an unexpired ITSM with JSM Foundations certification (ACA-910) as of June 16, 2026 automatically receives a two-year extension to their certification status — including certifications in suspended status. No action is required; Atlassian is applying the extensions through its credentialing vendor by the end of August 2026.

Question 9

What topics does the ACH-815 exam cover?

Accepted Answer

The assessment covers four core domains: (1) Customer and internal communication, (2) SLA awareness and prioritization, (3) Request handling and ticket management, and (4) JSM navigation and interface proficiency — each including the relevant Atlassian AI/Rovo capabilities.

Question 10

How do I register for the ACH-815 exam?

Accepted Answer

Candidates register through Certiverse via CM Connect from the certificate page on Atlassian Community. Atlassian recommends preparing first with the free on-demand learning paths 'Get the most out of Jira Service Management' and 'Adopt ITSM practices to deliver exceptional service.'

Question 11

Does ACH-815 count toward the Atlassian Certified Agile ITSM Specialist designation?

Accepted Answer

Yes. The new JSM with AI Fundamentals credential is being added to the list of credentials that contribute to the Atlassian Certified Agile ITSM Specialist designation, and the retired ITSM with JSM Foundations credential still counts until it expires.

Question 12

How much does the ACH-815 exam cost?

Accepted Answer

The ACH-815 exam fee is $0 (USD; local pricing varies by region and provider).

Question 13

How long is the ACH-815 certification valid?

Accepted Answer

Certificate credential (per Atlassian certificate program terms).

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Jira Service Management with AI Fundamentals practice test

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ACH-815, by the numbers.

Everything about ACH-815.

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What ACH-815 covers

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ACH-815 questions, answered

Jira Service Management with AI Fundamentals practice test

Full access

Practice ACH-815 in the simulator.

ACH-815, by the numbers.

Everything about ACH-815.

Exam information

01Exam format1

02Registration$03

03Validity1

04In our question bankv1 (150)

What ACH-815 covers

01Customer and internal communication25%2 topics

1.1Reply behaviors and internal notesUnderstand reply behaviors, internal notes, and Help Center interactions4 obj.

1.2AI-assisted response draftingUse AI-generated summaries and Rovo Chat to draft and refine customer responses2 obj.

Hands-on skills & common mistakesCompose customer-visible replies · Confusing 'Reply to customer' with 'Add internal note'

02SLA awareness and prioritization25%2 topics

03Request handling and ticket management25%2 topics

04JSM navigation and interface proficiency25%2 topics